Privacy Policy

Introduction

At https://west-end-auto-body-repair.collision-talk.com (hereafter referred to as “West End Auto Body Repair,” “we,” or “our”), we are dedicated to protecting your privacy and ensuring the security of your personal information. This comprehensive Privacy Policy explains our practices regarding the collection, handling, and disclosure of data when you interact with our website, applications, services, and products.

Scope

This policy covers all aspects of our digital presence, including but not limited to:

Our official website at https://west-end-auto-body-repair.collision-talk.com.
Any mobile or desktop applications developed by us.
Services offered through these platforms, such as online booking or customer support.
Products available for purchase or download from our digital channels.

Please note that this policy does not extend to third-party services or websites linked to ours but operated independently, each having their own privacy policies. We encourage you to review these policies to understand how your data is handled by such services.

Processing Activities

This Privacy Policy guides you when:

You sign up and use our applications or services as an authorized user.
You visit any of our websites linked to this policy.
You communicate with us via email, phone, text messages, or newsletters.

Personal Data Collection

We collect various categories of personal data, including:

Account Information: Details associated with your account creation, such as username, password (hashed and salted), and registration date.
Payment Information: Credit card numbers, billing addresses, and payment history are secured and processed through trusted third-party gateways.
Financial Data: This includes bank account details, investment portfolios, or any financial records required for services we provide.
Purchase Information: Records of your transactions with us, including products purchased, quantities, and associated prices.
Mobile Device Identifiers: Unique device identifiers (UDIDs), IP addresses, and mobile network data to enhance user experience and analytics.
Location Data: With your consent, we may collect your location information for personalized services or marketing.
Feedback and Reviews: Comments, ratings, and reviews you submit to us.
Social Media Information: Data from social media platforms when you interact with our content or use our share features.
Product Details: Information about products you view, search for, or purchase on our site.

We collect this data through various methods: user input forms, order processes, surveys, website analytics tools, and interactive features within our applications. Additionally, we may receive personal data from third-party service providers who assist us in delivering services, as long as they adhere to strict privacy standards.

Cookies and Similar Technologies

We employ cookies and similar technologies for several purposes:

Strictly Necessary: These ensure the basic functions of our website and applications, such as maintaining user sessions and enabling secure connections.
Preferences: Cookies store user preferences, language settings, and customization options to enhance your experience.
Analytics: We use analytics cookies to collect aggregated data about how visitors interact with our site, helping us improve performance and usability.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control which types of cookies are accepted. For more information on cookies, see our Cookie Policy.

Data Retention and Deletion

We retain personal data for the duration required by applicable laws and for legitimate business purposes. When no longer needed for these purposes, we securely delete or anonymize your data. Our retention periods vary based on legal obligations and business needs, including but not limited to:

Financial records: 7 years due to tax regulations.
Purchase history: 5 years for analytics and customer service.
Account information: As long as the account is active.
Website analytics data: 12 months for performance improvement.

Security Measures

We have implemented robust security measures to safeguard your personal data:

Encryption: We use encryption protocols to secure data in transit and at rest, ensuring that sensitive information is protected during transmission and storage.
Third-Party Processing: We engage reputable third-party service providers who adhere to strict privacy and security standards to process data on our behalf, limiting their access to only what is necessary for the specified task.

Children’s Privacy

We do not knowingly collect or solicit personal information from children under 18 years of age. If you are a parent or guardian and believe we have collected such information by mistake, please contact us immediately using the details provided below, and we will take prompt action to rectify the issue.

Your Rights (Data Subject Rights)

Depending on your location, you may have certain rights regarding your personal data:

Access: You can request access to the personal data we hold about you.
Rectification: If your data is inaccurate or incomplete, you can ask for corrections.
Erasure (Right to be Forgotten): In certain jurisdictions, you can request the deletion of your data.
Restriction: You may limit our processing of your data in specific circumstances.
Data Portability: In some regions, you can request a copy of your data in a portable format.
Objection: You have the right to object to the processing of your data for specific purposes.
Non-Discrimination: You are entitled to be free from discriminatory decisions based solely on automated processing.

To exercise any of these rights, please contact our Data Protection Officer using the details provided below. We will respond to your requests in accordance with applicable law.

Changes to Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website, and we encourage you to review it periodically for the latest information.

Contact Us

For privacy-related inquiries, unsubscribe requests, or if you have questions about your data, please contact us:

Email: [email protected]
Postal Address: West End Auto Body Repair, [Your Address], [City, State, ZIP Code]